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Update Ticket

Endpoint: PUT /api/v6.1/ticket

Description: This API is used to update the information of an existing support ticket in the system, based on ticket_code.

Request​

Method: PUT

Headers:

Content-Type: application/json
X-API-KEY: <your-api-key>

Body (JSON):

{
  "ticket_title": "New Title",
  "ticket_content": "<p>Updated content</p>",
  "account_email": "[email protected]",
  "cate_name": "New Category",
  "status_name": "New Status",
  "expected_at": "2025-01-01",
  "custom_fields": {
    "custom_field": "new value"
  },
  "emergency_phone": "0123456789",
  "ticket_code": "ABCXYZ1234"
}

Response​

Status: 200 OK

Sample Content:

{
  "message": "Successfully updated",
  "data": {
    "identity": 1,
    "ticket_code": "ABCXYZ1234"
  }
}

Input Field Descriptions​

| Field | Data Type | Description |
|--------|---------------|-------|
| ticket_code | string | Identifier of the ticket to update (required) |
| ticket_title | string | New title of the support ticket |
| ticket_content | string (HTML) | New content of the ticket |
| account_email | string | Related customer email |
| cate_name | string | New category name |
| status_name | string | New status name |
| expected_at | string (YYYY-MM-DD) | New expected completion date |
| custom_fields | object | New custom fields update |
| emergency_phone | string | Updated emergency phone number |\

Notes​

  • The ticket_code field is required to identify the ticket to update.\
  • Other values will replace existing data.

cURL Example​

curl --location --request PUT 'https://<ten-mien>/api/v6.1/ticket' \
--header 'Content-Type: application/json' \
--header 'X-API-KEY: <api-key>' \
--header 'Cookie: <session-cookie>' \
--data-raw '{
  "ticket_title": "New Title",
  "ticket_content": "<p>Updated content</p>",
  "account_email": "[email protected]",
  "cate_name": "New Category",
  "status_name": "New Status",
  "expected_at": "2025-01-01",
  "custom_fields": { "extended_field": "new value" },
  "emergency_phone": "0123456789",
  "ticket_code": "ABCXYZ1234"
}'

Error Handling​

| Error Code | Description |
|--------|------|
| 400 | Missing or invalid required field format |
| 401 | Unauthorized |
| 403 | No update permission |
| 404 | Ticket to update not found |
| 500 | Internal system error |\