Ticket Status List

Endpoint: GET /api/v6.1/ticket/status

Description: This API is used to retrieve a list of statuses in the ticket management system. These statuses can be used to categorize, track progress, or respond to individual tickets.

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Request

Method: GET

Headers:

X-API-KEY: <your-api-key>

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Response

Status: 200 OK

Sample Content:

{
  "data": [
    {
      "id": 1,
      "status_name": "Status A"
    },
    {
      "id": 2,
      "status_name": "Status B"
    },
    {
      "id": 3,
      "status_name": "Status C"
    },
    {
      "id": 4,
      "status_name": "Status D"
    }
  ],
  "offset": 0,
  "limited": false
}

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Notes

• No query parameters required.
• The status_name field represents the status name.
• Can be used for display or selection in ticket creation/update forms.

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cURL Example

curl --location 'https://<your-domain>/api/v6.1/ticket/status' \
--header 'X-API-KEY: <your-api-key>' \
--header 'Cookie: <your-session-cookie>'

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Error Handling

Error Code	Description
401	Unauthorized – Invalid API key or session
403	Access Denied
500	Internal System Error